Privacy

Privacy Policy

Effective Date: February 1, 2025

At Dugway, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website [insert your website URL] and make purchases from our online store.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • a. Personal Information:
    • Name
    • Email address
    • Shipping and billing address
    • Phone number
    • Payment information (processed through secure third-party payment gateways)
    • Purchase history and account details
  • b. Non-Personal Information:
    • Browser type
    • Device type
    • IP address
    • Pages visited and time spent on our website
    • Referring URL
  • c. Cookies and Tracking Technologies:

    We use cookies and similar technologies to track user activity on our website. Cookies help us improve user experience, personalize content, and analyze website traffic. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders, including payment processing, shipping, and customer support
  • To communicate with you about your orders, inquiries, and promotional offers (if you’ve opted in to receive marketing communications)
  • To personalize your shopping experience and improve our website
  • To analyze trends, track customer behavior, and improve our products and services
  • To comply with legal obligations

3. How We Protect Your Information

We take the security of your personal information seriously. We implement reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with third-party service providers who help us operate our business, such as:

  • Payment processors (e.g., Shopify Payments, PayPal)
  • Shipping providers (e.g., UPS, USPS, FedEx)
  • Marketing platforms (e.g., email marketing, Google Ads)

These third-party providers are obligated to use your information only to perform services on our behalf and are required to keep it confidential.

We may also disclose your information if required by law or in response to legal processes, such as a subpoena or court order.

5. Your Rights and Choices

a. Accessing and Updating Your Information: You have the right to access and update your personal information. You can manage your account details, shipping address, and preferences by logging into your Dugway account.

b. Opting Out of Marketing Communications: If you no longer wish to receive marketing emails, you can unsubscribe by clicking the “unsubscribe” link at the bottom of our emails, or by contacting us directly.

c. Data Deletion: You can request the deletion of your personal data by contacting us. Please note that we may need to retain certain information for legal or business purposes.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Dugway. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before submitting any personal information.

7. Children's Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will take steps to delete the information.

8. Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please visit our Contact Us page.

This Privacy Policy was last updated on February 1, 2025.